New research: 2025 Industry Insights Report
Discover how over 700 Australian mortgage brokers are transforming their businesses, adopting new technologies, and delivering exceptional client outcomes in today’s evolving lending landscape.
700+ broker insights from across Australia
Independent research by Agile Market Intelligence
Actionable strategies for business growth
Exclusive insights from Australia’s mortgage broking industry
The 2025 Industry Insights Report is an independent research report published by Agile Market Intelligence. This comprehensive research, commissioned by NextGen, provides unprecedented insights into how Australian mortgage brokers are structuring their businesses, adopting new technologies, and navigating the modern lending environment.
Inside this report:
- Business structure evolution: How 26% of brokerages are delegating loan processing tasks, with 46% of these utilising outsourcing to scale efficiently
- Technology adoption trends: Why only 18% of brokers have embraced Open Banking despite its transformative potential
- Training and development insights: Understanding the education gap with only 28% of brokers attending NextGen’s free ApplyOnline® training sessions
- Trust and satisfaction metrics: 84% of brokers trust NextGen’s digital tools, rising to 92% among larger businesses
- Future-focused strategies: How brokers are delegating tasks to focus on client relationships and advice
Expert insights from industry leaders
This research features insights from over 700 mortgage brokers and their staff across Australia, from sole traders to large businesses with 20+ employees.
“We were genuinely inspired by the level of engagement from the broking community. With 1,778 pieces of qualitative feedback and more than 500 detailed suggestions for improvement, it’s clear that brokers and their teams are deeply invested in making ApplyOnline the best it can be.” – Renee Blethyn, Head of Broker Partnerships, NextGen
Download your complimentary copy today
Access this comprehensive industry report instantly and discover actionable insights to transform your mortgage broking business.
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