Our sophisticated support network delivers transparent communication and fast resolution through dedicated channels tailored for each ApplyOnline® user group.
Support
Connecting you with the right resources and specialists through our mature, multi-channel support model.
We’re here to help
Brokers
Access expert help
Comprehensive support through your preferred channels for seamless platform use.
Dedicated aggregator support helpdesk
Contact your aggregator for immediate platform assistance.
Open Banking helpdesk
Access support directly for Open Banking-related issues for you or your client.
Guides and downloads
Comprehensive user guides and documentation available at your fingertips.
Free webinars
Join our interactive training webinars with our Customer Success team.
Lenders
Enterprise support solutions
Advanced service delivery with dedicated teams ensuring optimal platform performance.
Service Delivery Team
Direct access to technical specialists for platform optimisation and issue resolution.
NextGen Helpdesk
Dedicated support channel for system queries and rapid technical assistance.
Resources & Training
Access comprehensive documentation, guides, and customised training sessions.
Customer Engagement
Connect with your dedicated representative for strategic platform guidance.
Aggregators
Strategic support partnership
Direct access to specialised teams supporting your network’s success.
NextGen Helpdesk
Priority technical support line for immediate system and network assistance.
Open Banking Support
Direct access to specialists for connectivity and integration requirements.
Resources & Training
Comprehensive documentation and customised training for your network.
Customer Success Team
Strategic partnership to optimise platform performance across your network.
Customer Success
Let NextGen support your business
With new features enabled by lenders in ApplyOnline each month, it’s crucial for you and your team to stay up-to-date to streamline your applications effectively.
Free webinars every month
Designed for all skill levels
Earn CPD points with MFAA and FBAA
Bespoke training options
ApplyOnline upgrade
More flow, less friction. The next evolution in quality and efficiency, the ApplyOnline upgrade delivers a superior loan origination experience, with enhanced visibility for easy task management, improved system performance, and added efficiency tools.
Featured articles
ApplyOnline news
Latest ApplyOnline upgrade news: elevating your loan experience with streamlined efficiency
Interview
Empowering innovation & diversity: NextGen’s Open Banking journey
Article
Unlock efficiency: NextGen’s training services for fast-tracking home loans
Interview
“The most important tool we use” – Vault Finance broker experience using NextGen’s Open Banking
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