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Research report: The next wave of digital banking transformation

“Second Generation Technology: Banking on the Next Transformation” is an AFR Intelligence report published by the thought leadership division of The Australian Financial Review.

Discover AI strategies enabling next-day loan approvals

Learn how banks overcome legacy infrastructure barriers

See how lenders eliminate thousands of paper documents annually

2025 AFR white paper download form

Download the AFR Intelligence report on how Australia’s leading banks are revolutionising operations with AI.

Complete the form to access the AFR Intelligence report and learn how Australia's leading banks are revolutionising operations with AI.

Second Generation Technology: Banking on the Next Transformation

This independent research, commissioned by NextGen, provides an in-depth analysis of how Australia’s leading financial institutions are navigating the next generation of banking transformation.

Inside this essential white paper:

  • AI-powered innovation: Discover how artificial intelligence is streamlining loan processing and enabling next-day approvals that were previously unimaginable
  • Breaking through legacy carriers: Learn why 64% of Australian banking leaders identify outdated infrastructure as their biggest obstacle—and how they’re overcoming it
  • Critical AI applications: Explore the three transformative applications of AI reshaping core banking operations and customer experiences
  • Paperless revolution: See how leading lenders are eliminating hundreds of thousands of paper documents annually, reducing costs and environmental impact
  • Digital banking imperative: Understand why digital banking has evolved from competitive advantage to absolute necessity, now accounting for 99% of all banking interactions

Expert insights from industry leaders

This research features exclusive interviews with senior banking executives from Westpac, Commonwealth Bank, and Beyond Bank, providing real-world perspectives on the digital transformation journey.

“Artificial intelligence is driving this digital wave. The large language models behind tools like ChatGPT are bringing hyper-personalisation into the digital sphere.” – David Walker, CTO, Westpac Group

Download your complimentary copy today

Complete the form to access this exclusive AFR Intelligence report and position your institution at the forefront of banking’s digital revolution.

Download the report