Supporting ApplyOnline^® on the go

If your Broker Group has pre-registered you:

1. Download the app from Google Play or the Apple App Store
2. Once downloaded, open the app and register your mobile number and select ‘Send confirmation code’
3. Enter the confirmation code (received via SMS) and select ‘Login’

If you are not pre-registered:

1. Download the app from Google Play or the Apple App Store
2. Once downloaded, open the app and register your mobile number and select ‘Send confirmation code’
3. Enter the confirmation code (received via SMS) and select ‘Login’
4. Now you need to link your ApplyOnline app login(s). Go to your desktop and login to your ApplyOnline Broker Centre
5. Go to ‘User Account’ then ‘Your Settings’, and click ‘Link my ApplyOnline identity’ and enter your mobile number
6. You’re finished. You will now be able to see your pipeline in the ApplyOnline app

*If you do not have access to ‘Your Settings’ in ApplyOnline desktop, please contact your Broker Group for instructions.

There is no cost for the ApplyOnline app. The app is a part of your ApplyOnline service.

Yes. During the two-step verification process you will need to obtain the verification code from the mobile connected device to proceed.

The ApplyOnline app retrieves real-time live data from ApplyOnline. It will therefore use your wireless network or your mobile phone network to access the web. If you opt to receive real-time notifications, the background processing will also use a small amount of data.

To view your entire pipeline you will need to link your mobile phone to all the ApplyOnline accounts you use (i.e. your aggregator ApplyOnline). Please go to each instance of ApplyOnline and link your mobile phone under ‘User Account’ in ‘Your Settings’. The ApplyOnline app will show all active applications. However, if the application was declined, settled, cancelled or withdrawn, the history is limited to 3 months. Should you wish to view an inactive application more than 3 months old, please refer to the full version of ApplyOnline.

No. The ApplyOnline app currently provides visibility of pipeline and the ability to change status update settings. You cannot make changes to individual loans at this time.

The ApplyOnline app will show all active applications. However if the application was declined, settled, cancelled or withdrawn, the history is limited to 3 months. Should you wish to view an inactive application more than 3 months old please refer to the full version of ApplyOnline.

This means that you are yet to link your mobile number in any of your ApplyOnline accounts. Go to your desktop and login to your ApplyOnline Broker Centre. Go to ‘User account’ then ‘Your Settings’, and click ‘Link my ApplyOnline identity’ and enter your mobile number. You will then proceed past the set up screens within the ApplyOnline app.

Please check you have linked the correct ApplyOnline login(s). If the application was lodged by someone else in your office under a different login the details will not be seen. If the application is greater than 3 months old and inactive (i.e. declined, settled, cancelled or withdrawn) please refer to the full version of ApplyOnline.

At this time, the ApplyOnline app is not available on Windows phones.