“Second Generation Technology: Banking on the Next Transformation” is an AFR Intelligence report published by the thought leadership division of The Australian Financial Review. Commissioned by NextGen, this independent research examines how leading institutions are navigating the next generation of banking transformation through in-depth interviews with banking leaders from Westpac, Commonwealth Bank, and Beyond Bank Australia.
Key insights from the report:
- How AI is streamlining loan processing and enabling next-day approvals
- Why 64% of Australian banking leaders view legacy infrastructure as their biggest barrier
- The three critical applications of AI transforming banking operations
- How leading lenders are saving hundreds of thousands of paper documents annually
- Why digital banking is now a necessity, not a differentiator (99% of banking interactions)
“Artificial intelligence is driving this digital wave. The large language models behind tools like ChatGPT are bringing hyper-personalisation into the digital sphere.” – David Walker, CTO, Westpac Group