NextGen and Brighten: Celebrating a partnership that’s transforming lending

In the competitive world of lending, success often hinges on both innovative products and seamless customer experiences. That’s why we’re thrilled to celebrate our recent partnership with Brighten, which has already delivered remarkable results in streamlining their loan application process.

The journey began with Brighten listening to their brokers’ feedback requesting greater flexibility and choice in loan submission options. This broker-centric approach aligns perfectly with our mission at NextGen to make lending easy through technology. The official announcement highlighted how this integration supports Brighten’s growth trajectory.

A natural alignment

When we first sat down with Brighten, the synergy was immediately apparent. Their focus on creating innovative lending solutions pairs perfectly with our mission to make lending easy.

Brighten has built a strong reputation for tackling complex lending scenarios—including self-managed super funds, commercial lending, and non-resident mortgages—areas that traditionally present significant challenges. Their approach to policy differentiation and service excellence made them well-suited to maximise the advantages of the ApplyOnline^® platform.

Measurable transformation

The partnership has already yielded impressive results since implementation:

• Processing time reduced by 30 minutes per application
• Manual processing decreased from 50% to 30%, with a clear path toward complete digitisation
• Broker satisfaction significantly improved with streamlined submission processes

For Brighten, these efficiencies couldn’t come at a better time. They’ve experienced remarkable growth, with loan applications increasing by 130% compared to last year. Introducing the ApplyOnline platform has expanded access for more brokers to work with Brighten while significantly increasing their capacity to handle growing application volumes as they scale.

Building on trust

What makes this partnership particularly rewarding is the foundation of trust established between our organisations. The implementation process, completed within the scheduled six-month timeframe, demonstrated the commitment and expertise from both teams. From initial discussions to full deployment, the collaboration showcased what’s possible when technology and lending expertise combine with clear communication and shared objectives.

Technology that makes a difference

ApplyOnline provides brokers with powerful tools designed to enhance their workflow:

• Digital checklists helping brokers identify required documents for faster decisions
• Seamless document uploading that reduces manual data entry
• Digital signature capabilities for a secure and expedited application process

These features complement Brighten’s recently launched broker portal, creating a comprehensive digital ecosystem that supports responsible lending while dramatically improving efficiency.

Looking forward

While celebrating current success, we’re also excited about future possibilities. Brighten is ambitiously working toward becoming a fully digital lender, with plans to expand their product range while maintaining their reputation for innovative solutions.

Their vision for a fully digital platform from end-to- end aligns perfectly with NextGen’s ongoing commitment to advancing lending technology. As both companies look ahead, the partnership is well-positioned to continue delivering innovations that benefit brokers and borrowers alike.

We’re proud to partner with Brighten and look forward to achieving many more milestones together.

Watch the video below to hear directly from the team members who made this partnership a success, including exclusive insights from leadership at NextGen and Brighten: