NextGen’s upgraded ApplyOnline platform delivers the “complete” solution for Suncorp in-branch lenders

Article 31 October 2023

NextGen proudly partner with Suncorp Bank to provide a comprehensive multichannel lending solution through our end-to-end platform ApplyOnline^®. NextGen is well known in the third-party channel, with over 98 percent of all broker-originated loans lodged through ApplyOnline. What’s less well known, is that NextGen works with a wide range of lenders, like Suncorp Bank to enable proprietary channel loan origination including in-branch, online and mobile lending.

Suncorp Bank have embraced the advantages of the end-to-end ApplyOnline solution and Senior Branch Manager Rupa Narayan was kind enough to host us at their Sydney Pitt Street Branch, to talk with their in-branch lenders Carl Karudu and Vishal Reddy about their experience of our latest upgrade of ApplyOnline.

In a word, Suncorp Bank lender Carl, summarised the value the upgraded ApplyOnline delivered as “completeness”.

“From how it speeds up the way you capture all the information with pre-population, to how you navigate the main interface with the financial details. What I like especially are the live metrics that provide an update to a client’s borrowing capacity in real-time. It makes cross-checking easier and eliminates a lot of errors.”

Vishal said: “Definitely the live metrics give you a feel for what’s happening with the application straight away. By using the tools in ApplyOnline you know where you stand with a client, and what we can provide so that really helps.”

Both Carl and Vishal commented that ApplyOnline enables them to complete a straightforward mortgage application in as little as 15 minutes, and for more complex deals in approximately 45 minutes to an hour.

The upgrade to ApplyOnline has a number of advantages for lenders and brokers alike.

Modernised user interface for a better user experience
Greater visibility of application data for faster navigation
More in-built validation tools and ‘type-ahead’ functionality for faster onboarding
Real-time policy check assessment and auto-verification for increased efficiencies
Streamlined trust and bridging capture
Additional compliance warnings and guidance popups for enhanced control

We really appreciated the time spent in the Sydney Suncorp Pitt Street branch with Rupa, Carl and Vishal and we also received insightful feedback and suggestions for further enhancements to the ApplyOnline platform to assist with our ongoing development.