Beyond Bank Australia: Engineering Lending Excellence

A partnership that delivered faster processing, enhanced customer experience, and operational efficiencies.

Nick May, Chief Customer Officer, and Wendy den Hartog, Senior Manager for Lending Process and Optimisation at Beyond Bank Australia, share how they achieved 14 days faster processing and significantly improved their NPS score with ApplyOnline^®.

Facing dual challenges of improving customer experience and addressing inefficiencies from legacy systems, Beyond Bank partnered with NextGen to transform their lending operations—delivering immediate and measurable benefits for customers and staff alike.

“The delivery of the NextGen system really hit us right from the start. We reduced our time to yes straight away. The efficiencies that the system introduced were apparent from day one.”

Learn how Beyond Bank collaborated with NextGen and leveraged our unified lending platform to achieve:

• 14 days faster end-to-end loan processing
• Improved NPS score from +48 to +58
• 420,000 pieces of paper saved annually
• Successful implementation of auto-decisioning for all applications
• Seamless integration with partners including Equifax, CoreLogic, and QBE

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