Our expert teams deliver professional services that optimise lending workflows and drive operational excellence through strategic partnerships.
Elevate your lending performance
End-to-end digital transformation
Transform your entire lending journey with automated workflows that eliminate manual processes and reduce operational costs.
Accelerate time to decision
Deploy instant decisioning capabilities that slash processing times from days to minutes, giving you a competitive edge.
Operational intelligence & efficiency
Leverage powerful analytics and configurable workflows to optimise lending operations and drive strategic growth.
Commercial & SMSF lending is growing fast in ApplyOnline®
Don’t get left behind – reach 97% of brokers through their trusted platform.
Expertise and support to transform your lending operations
Strategic solutions consulting
NextGen’s Solutions teams provide strategic consultation and industry-leading guidance to configure tailored solutions. Through annual efficiency reviews, we ensure your systems continuously evolve to meet organisational objectives.
Customer success services
Our Customer Success team offers comprehensive training, including webinars, recorded sessions, and tailored options. With flexible delivery, we empower users through expert guidance, making lending easy.
Ready to transform your lending?
Connect with our Solutions team to explore how we can help enhance your lending operation. Whether you’re looking to optimise existing processes or implement new solutions, we’re here to help you succeed.
Future-ready lending technology solutions
Transform lending from application to settlement with market-leading digital solutions that streamline operations, accelerate decisions, and enhance experiences.
ApplyOnline upgrade
The new ApplyOnline interface streamlines loan submissions, enhancing experiences and helping customers achieve homeownership faster.
Open Banking
Enhance accuracy with open banking solutions, accessing reliable financial data to streamline assessments and approvals.
Lending origination
Our market-leading origination solution caters to a diverse range of lending products across all channels.
Personal lending and credit cards
ApplyOnline offers a straightforward application process for personal loans and credit cards, with the same powerful tools already used for residential mortgages.
Assessment and processing
Digitise loan processing with ApplyOnline’s configurable Application Centre for instant decisioning, seamless integrations, and intelligent reporting.
Commercial lending
Streamline commercial property loan origination with our robust tools, ensuring precision, efficiency, and seamless documentation management.
Experience the power of digital lending
See how our suite of lending solutions can transform your business operations and drive growth. Book a personalised demonstration with our team today.
Partnership success stories
Case study
RedZed – Transforming self-employed lending
Braden Bird and Jayne Kerford
Product & ESG Officer at RedZed and Chief Risk Officer at RedZed
75%
Reduction in processing time
50%
Digital submission rate achieved
10-15
Minutes per application processing
Case study
Beyond Bank Australia – Engineering lending excellence
Nick May and Wendy den Hartog
Chief Customer Officer and Senior Manager for Lending Process and Optimisation at Beyond Bank Australia
14
Days faster end-to-end loan processing
100%
Applications now use auto-decisioning
+10
Point increase in NPS score
CASE STUDY
Suncorp Bank lending transformation
Karen Walsh
Head of Home Lending Product – Suncorp Bank
NPS +54
Increased broker NPS from -26
#1 TTY
Time to Yes improved to number 1 in market
CSAT
Largest increase in customer satisfaction
CASE STUDY
BankVic Partnership Success Story – Digital Lending Transformation
Shane Kuret and Rachel Morley
Chief Information Officer and Chief Growth and Experience Officer at BankVic
-60%
Reduced time to decision
200+
Broker applications in first year of new market
Enhanced member experience and seamless operations across all lending channels
Meet our team
Tony Carn
Chief Customer Officer
Mike Ponsonby
Head of Lender Partnerships
Marcus Walley
Strategic Partnerships Manager
Andrew Berkley
Strategic Partnerships Manager
We’re here to help
Customer support
Find out more about NextGen service delivery and our dedicated helpdesk team.
Useful resources
Explore our guides and downloads for comprehensive product training materials to enhance your ApplyOnline experience.
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