Our expert teams deliver professional services that optimise lending workflows and drive operational excellence through strategic partnerships.
ApplyOnline®
The leading platform to the Australian mortgage and lending industry.
Our solutions
Lending origination
Streamline lending operations with our market-leading platform, powering efficient origination across every channel.
Digital lodgement
Australia’s leading loan lodgement platform, powering submissions for 60+ lenders nationwide.
Assessment and processing
Accelerate your loan processing with intelligent workflow automation that transforms lending efficiency and enhances customer experience.
Open Banking
Streamline lending with Open Banking tools and integrations that deliver faster, more secure loan decisions.
End-to-end lending innovation with ApplyOnline
Experience the power of intelligent technology across every step of the lending lifecycle.
Expertise and support to transform your operations
OUR SERVICES
Strategic Solutions Consulting
Our Solutions teams provide strategic consultation and industry-leading guidance to configure tailored solutions. Through annual efficiency reviews, we ensure your systems continuously evolve to meet organisational objectives.
OUR SERVICES
Customer Success Services
Our Customer Success team offers comprehensive training, including webinars, recorded sessions, and tailored options. With flexible delivery, we empower users through expert guidance, making lending easy.
OUR SERVICES
Support
Our dedicated, onshore support team provides rapid assistance and proactive system monitoring to keep you operating smoothly.
Partnership success stories
Case study
Beyond Bank Australia – Engineering lending excellence
Nick May and Wendy den Hartog
Chief Customer Officer and Senior Manager for Lending Process and Optimisation at Beyond Bank Australia
14
Days faster end-to-end loan processing
100%
Applications now use auto-decisioning
+10
Point increase in NPS score
CASE STUDY
Suncorp Bank Lending Transformation
Karen Walsh
Head of Home Lending Product at Suncorp Bank
NPS+54
Increased broker NPS from -26
#1 TTY
Time to Yes improved to number 1 in market
CSAT
Largest increase in customer satisfaction
CASE STUDY
BankVic Partnership Success Story – Digital Lending Transformation
Shane Kuret and Rachel Morley
Chief Information Officer and Chief Growth and Experience Officer at BankVic
-60%
Reduced time to decision
200+
Broker applications in first year of new market
Enhanced member experience and seamless operations across all lending channels
CUSTOMER STORY
Voice of the Broker: Vault Finance Broker experience using NextGen Open Banking
Mary Khatchadourian
Director and Broker at Vault Finance
We’re here to help
Customer support
Find out more about NextGen service delivery and our dedicated helpdesk team.
Useful resources
Explore our guides and downloads for comprehensive product training materials to enhance your ApplyOnline experience.
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